In this episode you'll learn what's wrong with the way most health management teams measure success, and how to fix it.

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Dr. Steve Feyrer-Melk and Matt Essex join Phil Beene for part 2 of a conversation diving into the problems with how health management teams are measuring performance and success (2:18),

the language that must be used in initial patient outreach communications to earn the member's trust (7:45),

whether member outreach should "start with why" or when you should try to drill down to that personal "why" with a new member (11:30),

and practical suggestions for better ways to measure success across your health management teams to align your success metrics with your desired outcomes (14:31).

Interested in learning more about how we can help equip your team to increase engagement throughout your health programs?