HIPAA Statement

On request, Nudge will sign a Business Associate Agreement (or “BAA”) with your organization that satisfies the applicable subcontracting requirements under HIPAA and the HITECH Act.

Before using Nudge Coach as a HIPAA-compatible solution, you must complete the following steps:

  1.  Inform Nudge of your HIPAA compliance needs. To do so now, please email support@nudgecoach.com.

  2.  Execute our Business Associate Agreement.

Please Note

We can only execute a Business Associate Agreement once we have been notified of your HIPAA compliance needs, so please inform us of your requirements as early as possible.

Questions

If you have questions regarding this HIPAA Compatibility Statement, please contact us:

(email)  support@nudgecoach.com
(phone)  423.521.1969

 

HIPAA FAQs

What's involved in HIPAA compliance?

We complete annual risk assessments and employee training as required by HIPAA. Additionally, we've gone to great lengths to ensure that data is properly secured and encrypted.

Where is Nudge client data hosted? 

Nudge is hosted by Armor, the world's most secure cloud infrastructure, and Amazon Web Services (AWS) both highly scalable cloud computing platforms with end-to-end security and privacy features built in.

All Nudge data is hosted on Armor secure servers in Texas (USA), and AWS secure servers in Virginia (USA).

What sort of application security is in place? 

All Nudge mobile app and web application communications are encrypted over 256 bit SSL, which cannot be viewed by a third party and is the same level of encryption used by banks and financial institutions. 

Who has access to our Nudge Coach account? 

All Nudge employees are able to access Nudge Coach customer accounts for the sole purpose of lending a hand. We don't access customer accounts unless we're explicitly asked for help. All Nudge team members are required to complete annual HIPAA-training.

Are we able to export our data if we decide to leave one day? 

Yes, Nudge can export your data for you upon request. We do our best to preserve your data and that of your clients unless you explicitly ask to have it deleted, which we will also do for you upon request.

You can find more details about how we partner to provide an end-to-end HIPAA-compliant software solution in this article.

Questions:

If you have questions regarding HIPAA, please contact us:

(email)  support@nudgecoach.com
(phone)  423.521.1969