On request, Nudge will sign a Business Associate Agreement (or “BAA”) with your organization that satisfies the applicable subcontracting requirements under HIPAA and the HITECH Act.
Before using Nudge Coach as a HIPAA-compatible solution, you must complete the following steps:
- Inform Nudge of your HIPAA compliance needs. To do so now, please email firstname.lastname@example.org.
- Execute our Business Associate Agreement.
We can only execute a Business Associate Agreement once we have been notified of your HIPAA compliance needs, so please inform us of your requirements as early as possible.
We do not offer HIPAA Compatible options for sub-Premium Plan accounts. This includes our Starter Plans, Pro Plans, and equivalents available through special offers or our partners and affiliates.
If you have questions regarding this HIPAA Compatibility Statement, please contact us:
What's involved in HIPAA compliance?
We complete annual risk assessments and employee training as required by HIPAA. Additionally, we've gone to great lengths to ensure that data is properly secured and encrypted.
Where is Nudge client data hosted?
Nudge is hosted by Armor, the world's most secure cloud infrastructure, a highly scalable cloud computing platform with end-to-end security and privacy features built in.
What sort of application security is in place?
All Nudge app and web application communications are encrypted over 256 bit SSL, which cannot be viewed by a third party and is the same level of encryption used by banks and financial institutions.
Who has access to our Help Scout account?
All Nudge employees are able to access Nudge Coach customer accounts for the sole purpose of lending a hand. We don't access customer accounts unless we're explicitly asked for help.
Are we able to export our data if we decide to leave one day?
Yes, Nudge can export your data for you upon request. We do our best to preserve your data and that of your clients unless you explicitly ask to have it deleted, which we will also do for you upon request.
If you have questions regarding HIPAA, please contact us: