Billing Policy

Updated May 24, 2018

 

Usage of Nudge products and services constitutes Customer's acceptance of Nudge's Billing Policy. If you have executed a separate, signed agreement with Nudge, the terms contained therein shall prevail in the event of a conflict with this Billing Policy. If you are unsure which term applies to your account with Nudge, please contact us via email to support@nudgecoach.com to request details of your plan.

Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Nudge before any billable product or service is provided or activated.

Term.  Unless otherwise agreed in writing, all plans will have a 12-month term, which shall automatically renew for consecutive 1-month periods.

Customers are required to keep a valid credit or debit card on file to charge for recurring monthly or annual subscription fees, and to keep all contact information current.

Disabled accounts will incur ongoing subscription fees, regardless of availability of product in the case of a breach of online terms, including but not limited to delinquent accounts.

Updating Billing Info:  You can update your billing information directly in most Nudge Coach accounts by selecting "My Account" and making changes under "Billing Information". If this is not available in your account, send an email request to support@nudgecoach.com to request billing changes.

Recurring Billing:  All recurring subscriptions are automatically invoiced and charged to the credit or debit card on file, and payment receipts are available to Customers upon email request.

Cancellation.  If cancellation is not requested in writing to support@nudgecoach.com a minimum of 15 days prior to the end of the initial Term, then the agreement shall automatically renew for consecutive 1-month periods. Full "Cancellation Terms" are detailed further down the page.

Delinquent Payments.  In the event any payment is 15 days past due the account may be disabled until balances are paid in full, and may be assessed interest charges at the rate of 1% per month (or the highest legally permissible rate, if less). When disabled, all access will be suspended and data will be unavailable.

Deactivation.  Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 90 days post-cancellation; after 90 days, application data may no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

Refunds.  Subscription and Service fees, including but not limited to those related to the Nudge Services, are nonrefundable and will not be prorated at any time.

Payment Methods.  Nudge accepts payments via credit or debit card via third party payment processing partner, Stripe. Nudge currently accepts American Express, MasterCard, Discover and VISA credit or debit cards.

Billing Disputes.  Each Nudge customer agrees to provide Nudge 30-days to attempt settlement of any billing dispute before disputing with any third-party credit or debit card company or bank. Should Nudge receive a chargeback from a third-party credit or debit card company or bank on the customer's behalf before Nudge has been given a chance to resolve the issue, Nudge has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Nudge, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Nudge retains the right to collect on any Services or fees that are due. Nudge may submit any disputed amounts to a collection agency. Once a chargeback has been received, Nudge has the right to suspend the account until the matter is resolved.

Cancellation Terms

A request to cancel a Nudge application must be received via email to support@nudgecoach.com at least 15-days prior to the end of the Term. Cancellation requests must be sent to support@nudgecoach.com in order to be valid and Customers are encouraged to keep records of all communications regarding cancellation.

Simply cancelling the credit or debit card associated with a Nudge account does not cancel the account. Nudge will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an Nudge representative or submit an online request via email to support@nudgecoach.com if you wish to initiate cancellation of your Nudge account.

You must confirm your cancellation. After a request to cancel has been initiated, you must confirm with a Nudge representative in order to finalize the cancellation. Cancellations will take effect on the last day of the billing Term in which the cancellation was processed.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Nudge Coach Services fees, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Questions

Please direct questions regarding this Billing Policy via email to support@nudgecoach.com or via phone at +1 (423) 521-1969