Co-Founder & President
The great lesson of the last 10 years of health care innovation is simply this: we can’t just throw technology at our biggest problems and expect them to be solved.
In this episode you’ll learn 11 reasons why patient engagement fails and the resulting problems that need to be solved.
In this episode you'll learn what's wrong with the way most health management teams measure success, and how to fix it before it hurts engagement in your programs.
We look at the science of motivation and behavior change and how the wrong incentives can be counterproductive to the goal of increasing member engagement for the long term.
With the Moves App shutting down for good, this article explains how you should advise your members to replace it without missing a single step.
This episode includes the 3 core communications principles we apply to member outreach, and a smorgasbord of best practices for phone, direct mail, and email outreach.
In this episode we look at population health management like a marketer to help you identify opportunities to optimize the process from member outreach to lasting engagement.
This post outlines 5 specific pieces of knowledge that you can use help each member understand and internalize their reasons for engaging with you.
These two questions will get you to your vision for population health management. But answer them incorrectly and it may not go so well.